Frequently Asked Questions (FAQ) - Visioon Store
1. What kind of products does Visioon Store offer?
We offer a wide range of high-quality sunglasses and frames for optical stores, retailers, and distributors. We specialize in trendy products and timeless classics to meet the needs of our customers.
2. Who is your service aimed at?
Our service is primarily aimed at optical stores, fashion boutiques, and retailers looking to expand their offering of sunglasses and frames with high-quality products at competitive prices.
3. How can I place an order?
To place an order, simply visit our online store at www.visioonstore.shop, select the products you’re interested in, and add them to your cart. Please note that the minimum order value is 99€. You can also contact our sales team directly for larger or customized orders.
4. Do you offer bulk order discounts?
Yes, we offer attractive discounts for bulk orders:
- 5% off for orders over 500€
- 8% off for orders over 600€
- 10% off for orders over 800€
If you’d like more information about our wholesale prices, feel free to contact us.
5. How can I contact your sales team?
You can reach our sales team through the contact form on our website or by emailing us at hello@visioonstore.shop.
6. What is the estimated delivery time?
Delivery times vary depending on location and order size. Generally:
- Europe and North America: 10-15 business days
- Other regions: 15-18 business days
For larger or customized orders, we’ll provide an estimated delivery date during the purchasing process.
7. What is your return and exchange policy?
We accept returns or exchanges for defective or damaged products within 7 days of receiving the order, as long as the products are unworn, with all tags attached, and in their original packaging. Here’s a summary of the return process:
1. Contact us: Email us at hello@visioonstore.shop within 7 days of receiving your package with your order number, product style, reason for return, and photos if the product is defective.
2. Get your return authorization (RMA): We’ll provide you with a Return Merchandise Authorization (RMA) number, which is required to process your return.
3. Return the package: Use the original packaging or a secure box. Return shipping costs are the customer’s responsibility. Share the tracking number with us.
4. Refund processing: Once we receive the product, we’ll process the refund within 7 business days. The return shipping fee will be deducted from the total refund.
For more details, visit our return policy here:(https://visioonstore.shop/pages/refund-policy).
8. Do you offer customized or made-to-order products?
Yes, we offer customization options for large orders, such as exclusive frame designs or personalized packaging. We can also add your store’s logo to the products, provided that the minimum order requirements are met. For more information, contact us at hello@visioonstore.shop, and we’ll be happy to assist you with your order customization.
9. How can I stay updated on new products or promotions?
We recommend subscribing to our newsletter to receive updates on new products, exclusive promotions, and special discounts. You can also follow us on our social media channels to stay up to date with the latest news.
10. What payment methods do you accept?
We accept payments via credit and debit cards, bank transfers, and other secure online payment methods. All payment details are protected by encryption systems to ensure the security of our customers.